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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Return Policy

You might not get the choice of rug right the first time round!

This is why we have crafted our Try it At Home service and made our returns process a breeze!

30-day timeframe

This begins from when you receive your rug at home!

Original and unused condition

We envision you trying your rug at home the same way you’d try a new dress before taking off the tags – treating it gently and with care! It’s important that if you roll out the rug and it isn’t right, that you roll it straight back up again and contact us to organise a return.

Free returns

We’ll arrange everything and even pay for return shipping!

Rug inspection

Once we receive your rug back, it will be inspected to make sure it meets the return criteria above.

Full refund

Once it passes inspection, a refund will be processed back to your original payment method. This will be processed within 30days from the day that the rug was returned back to us.


Rugs are a bit tricky to do a straight exchange! You can return your rug and place a new order for your next rug. Still unsure? Contact us below and we’d be happy to help!

Have issues with your rug?

We always want our customers to be 100% happy with their purchase.

If you received a rug less than perfect, please contact us we’ll look into this for you right away!